We suggest you cancel the original order and place a new one. If you had applied a discount code, you must inquire with customer service for a new one, as it cannot be reused. Please contact us at support@brmudusa.com.

Once your order ships, you will receive a confirmation email with your USPS tracking number.

• Please allow up to 24 hours for tracking updates to appear.
  

You can track your shipment directly at www.usps.com.

If you receive a damaged product, please email us at support@brmudusa.com with photos of the item and the delivery date as soon as possible.

At BRMUD, customer satisfaction is important to us. Due to the nature of skincare products and hygiene concerns, we do not accept returns on opened or used items. However, we are happy to assist with any product issues or shipping-related concerns.

Eligible Refund or Replacement Cases:

You may request a refund or replacement under the following conditions:

• You received the wrong item
  
• Your item arrived damaged
  
• Your item is defective or expired
  
• Your package was lost in transit (after courier investigation)
  

To initiate a claim, please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and relevant photo evidence.

Email: support@brmudusa.com

Non-Refundable Conditions:

We cannot offer refunds or replacements for:

• Opened or used products (unless defective)
  
• Orders placed more than 14 days ago
  
• Buyer’s remorse or allergic reactions (please review ingredient list before purchase)
  
• Incorrect address provided by the customer

If you do not want to provide or keep your personal information with us, please reach out to support@brmudusa.com. We will help you out with the removal and inactivation of your account.

PAO (Period After Opening) refers to how long a product remains safe and effective after it has been opened.

You can find the PAO symbol on the product packaging. It looks like a small open jar with a number inside (e.g., “12M” means 12 months).

We recommend using each product within this period for the best results.

The refund process will depend on the payment gateway and the card company.

Even if we have processed a refund from our end, it may take longer for the 3rd party to approve it. In case you do not receive a refund for more than 2 weeks, please contact the card company.