RETURN POLICY
At BRMUD, customer satisfaction is important to us. Due to the nature of skincare products and hygiene concerns, we do not accept returns on opened or used items. However, we are happy to assist with any product issues or shipping-related concerns.
Eligible Refund or Replacement Cases:
You may request a refund or replacement under the following conditions:
- You received the wrong item
- Your item arrived damaged
- Your item is defective or expired
- Your package was lost in transit (after courier investigation)
To initiate a claim, please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and relevant photo evidence.
Email: support@brmudusa.com
To initiate a claim, please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and relevant photo evidence.
Email: support@brmudusa.com
Once your refund is approved, it will be processed to your original method of payment within 5β10 business days. Shipping fees are non-refundable unless the issue was our fault.
We are not able to partially refund or credit a single item from a set or kit. All kits, gift sets and duos must be returned with all items in the kit in order to receive refund.
We currently do not offer exchanges.
If you received a damaged or incorrect item, please contact us within 7 days of delivery and weβll be happy to assist you.
Email: support@brmudusa.com
Join our mailing list to be the
first to hear about all things BRMUD.